JetBlue: we sat on the phone for an hour and a half tryi...
JetBlue Ulasan pelanggan oleh pengguna GetHuman ~Steve dari November 19, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other JetBlue customers when your case took place?
~Steve: Yes. It was morning, on November 14.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common JetBlue problems)
~Steve: "Cancelled Flight" was why I was trying to call.
~Steve's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: we sat on the phone for an hour and a half trying to talk to a human, when we finally got a human on the line we were promptly hung up on and when we tried calling back * seconds later all agents were busy and were told to call back later and hung up on once again. absolutely unacceptable
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Steve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a four out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Steve: For that I would say one out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Steve: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his JetBlue customer service problem that occurred on November 14, 2017.