JetBlue: Getting a weather related refund is a nightmare...
JetBlue Ulasan pelanggan oleh pengguna GetHuman ~Bad Custservice dari November 26, 2017
Background on ~Bad Custservice 's case
GetHuman: ~Bad Custservice - can you tell our other JetBlue customers when your case took place?
~Bad Custservice : Yeah. It was afternoon, on November 20.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Custservice a list of common JetBlue problems)
~Bad Custservice : "Flight delayed" was why I was trying to call.
~Bad Custservice 's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Custservice : Getting a weather related refund is a nightmare. jetBlue will not do it properly unless you are persistant and write them letters.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Bad Custservice : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Custservice : I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Bad Custservice : For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Bad Custservice : Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Custservice taken from his JetBlue customer service problem that occurred on November 20, 2017.