GetHuman:GetHuman-abrcrmbi - bolehkah anda memberitahu pelanggan JetBlue kami yang lain kapan kes anda berlaku?
GetHuman-abrcrmbi:Yeah. Jam middle of the night, pada November 24.
GetHuman:Adakah anda menghubungi JetBlue, dan jika demikian, bagaimana?
GetHuman:Dan antara JetBlue masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-abrcrmbi senarai masalah biasa JetBlue)
GetHuman-abrcrmbi:"Frequent flyer program" itulah sebabnya saya mencuba to call.
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan JetBlue GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-abrcrmbi:No response to complaint
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/24/17?
GetHuman-abrcrmbi:Friday (feb **th) I flew from buffalo to jfk &missed connecting flight due to buffalo snowstorm. Had a ** hour layover until next flight. To kill some time I visited the Air Space lounge at *:**am and spoke to a young lady with black curly hair working the front desk. I told her I missed my flight and had to wait until the next one, ** hours later. She suggested that I leave the airport, take a $** bus to timesquare & explore the city (for my *st time ever!) She offered to hold my carryon for me while I was gone & said she would tell her relief shift person about it. I returned @*:**pm to find * TSA officers, (* women & * man) tearing through my carryon right at the front desk for anyone to see. I said "excuse me, that's my bag". They then scolded me for leaving it unattended. *I explained my situation & how the nice young lady from the morning shift encouraged me to leave it, she said it was going to be safe there & "people leave their bags with us all the time". They continued for * solid minutes telling me that they "never" hold bags. I added that if I would have known it was the slightest issue, I wouldn't have left it in the first place. I apologized profusely(although I was just following the previous girls instructions)*Dark skinned manager with short hair(also standing with the the TSA officers)*was the MOST stern with me. He said he tried calling me 'all day', however, he called the number on my luggage tag (which is my leisure cell phone)& that phone was dead from exploring the city for hours.*(When I charged & checked that phone, he only tried calling * times & never left a voicemail. I only answer unrecognizable numbers on my work phone)*Fast forward to the flight. The on flight entertainment wasn't working properly on my seat (seat *D) and when I asked for * snacks instead of *(I was hungry after the ** hour layover) I was given attitude from Jaclyn.*The pilot was super friendly and funny too! When we landed I had a bag under my seat with souvenirs, and I completely forgot about it until I was at baggage claim. The girl with a thick austraillian accent paged on the walkie talkie and they said they would hold my bag for me at my gate.I had to retrieve a "temporary gate pass" and go back through security, which is a whole other story in itself.**(I only had my purse that needed to be ran through security, which I accidentally still had a *** empty mini Dasani water from previous flight. I got called up to walk through, stepped on the designated footprints stickers, put my hands over my head and waited. I am deaf in my left ear and did not hear the young man tell me to walk out, so I stood there an extra ** seconds longer. He was extremely rude to me because I didn't follow his commands. I was then told to stand and wait for results (all normal procedure) until the lady standing with me said "what the **** are you wearing? You got stockings, leggings, leg warmers, shorts on..." I said dumbfounded "No, just a dress with leggings that look like a knit sweater" I lifted them up so she could better see. She then yelled "girl, yo' outfit wack" with a COMPLETELY straight face. Meanwhile, another TSA agent had already found & disposed of my water AND a small *oz container of perfume, that had made it through security countless times. I didn't even argue because I was so rushed to get back to my bag.)**I finally made it back to my gate and told the lady I was there to pick up my bag. She looked at me like I was crazy and I had to describe it to her in detail (size, color of bag, writing, what was inside) she then pulled it right out from behind her podium.. she had it all along. I thanked her up and down and booked it to meet my fianc** who had been circling the airport waiting for me. In the truck, I opened my bag only to find that * of the * souvenirs were missing. (An ashtray and * magnets). I travel JetBlue frequently and have never had complaints, but this was a travelers nightmare.
GetHuman:Mari kita mengukur pengalaman anda menghubungi JetBlue. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah JetBlue?
GetHuman-abrcrmbi:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-abrcrmbi:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan JetBlue untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-abrcrmbi:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan JetBlue lain?
GetHuman-abrcrmbi:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-abrcrmbi diambil dari JetBlue masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.