JetBlue: Made initial contact in * min (within promised...

JetBlue Ulasan pelanggan oleh pengguna GetHuman ~Phil in DC dari November 26, 2017

Background on ~Phil in DC's case

GetHuman: ~Phil in DC - can you tell our other JetBlue customers when your case took place?
~Phil in DC: Yup. It was afternoon, on November 17.
GetHuman: Did you reach out to JetBlue, and if so, how?
~Phil in DC: I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil in DC a list of common JetBlue problems)
~Phil in DC: "Cancel flight" was why I was trying to call.

~Phil in DC's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil in DC: Made initial contact in * min (within promised wait time of * min. Very curteous "first responder," who needed *** minutes for her supervisor to respond to her request for assistance. Am still holding as I write this ..... grrrrr
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Phil in DC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil in DC: I'd give them a four out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Phil in DC: For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Phil in DC: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil in DC taken from his JetBlue customer service problem that occurred on November 17, 2017.

JetBlue

3.17 of 5 stars | 41 reviews

~Phil in DC's JetBlue Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JetBlue, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JetBlue in any way.

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