JetBlue: Horrible. Cancelled my flight a few hours befor...

JetBlue Ulasan pelanggan oleh pengguna GetHuman ~Jake dari November 19, 2017

Background on ~Jake's case

GetHuman: ~Jake - can you tell our other JetBlue customers when your case took place?
~Jake: Sure. It was middle of the night, on November 13.
GetHuman: Did you reach out to JetBlue, and if so, how?
~Jake: I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Jake a list of common JetBlue problems)
~Jake: "Make a booking" was why I was trying to call.

~Jake's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jake: Horrible. Cancelled my flight a few hours before schedule. Hold time was more than ** minutes (I lost count). The rep was rude and did not reschedule my flight. In fact, he even put me on hold more.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Jake: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jake: I'd give them a five out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Jake: For that I would say four out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Jake: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Jake taken from his JetBlue customer service problem that occurred on November 13, 2017.


3.17 of 5 stars | 41 reviews

~Jake's JetBlue Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JetBlue, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JetBlue in any way.

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