JetBlue: Hopefully they will solve the problem and impro...
JetBlue Ulasan pelanggan oleh pengguna GetHuman ~Listen2Me dari November 22, 2017
Background on ~Listen2Me's case
GetHuman: ~Listen2Me - can you tell our other JetBlue customers when your case took place?
~Listen2Me: Yes. It was evening, on November 14.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Listen2Me a list of common JetBlue problems)
~Listen2Me: "Make a booking" was why I was trying to call.
~Listen2Me's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Listen2Me: Hopefully they will solve the problem and improve their score - but this email address did succeed in getting me a fast reply that my email was received and read.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Listen2Me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Listen2Me: I'd give them a three out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Listen2Me: For that I would say four out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Listen2Me: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JetBlue mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Listen2Me taken from his JetBlue customer service problem that occurred on November 14, 2017.