Equifax: I got a call from my bank about suspicious acti...

Equifax Ulasan pelanggan oleh pengguna GetHuman ~Anonymous dari November 24, 2017

Background on ~Anonymous 's case

GetHuman: ~Anonymous - can you tell our other Equifax customers when your case took place?
~Anonymous : Yup. It was morning, on November 21.
GetHuman: Did you reach out to Equifax, and if so, how?
~Anonymous : I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Equifax problems)
~Anonymous : "Dispute a Charge" was why I was trying to call.

~Anonymous 's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : I got a call from my bank about suspicious activity on my account and I wanted to put an initial fraud alert on my account and the automated system would not allow me to so I needed to speak to someone in a hurry. The service rep told me there was a request to REMOVE my fraud alert. The rep did ulitmately help me with my request but kept trying to take liberties with enrolling me in various subscription products first and I shoud only have to say "No, thank you" once. I still have the remaining issue of not being able to receive my annual credit report. Its been several years and she finally said although I was "ineligible", she would mail me a complimentary copy? Equifax is just consistantly the most difficult of the * bureaus to try to work with. My issue today was only partially resolved.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Anonymous : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Anonymous : For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Anonymous : Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Equifax mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Equifax customer service problem that occurred on November 21, 2017.


3.17 of 5 stars | 638 reviews

~Anonymous 's Equifax Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

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