Easyjet: complaint

Easyjet Ulasan pelanggan oleh pengguna GetHuman GetHuman-nadia_iq dari Disember 2, 2017

Background on GetHuman-nadia_iq's case

GetHuman: GetHuman-nadia_iq - can you tell our other Easyjet customers when your case took place?
GetHuman-nadia_iq: Yeah. It was middle of the night, on November 28.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman-nadia_iq: I used the +44-0330 365 5000 number I found for on the GetHuman Easyjet customer phone number page I was on: Easyjet Customer Service Phone Number
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nadia_iq a list of common Easyjet problems)
GetHuman-nadia_iq: "Baggage problem" was why I was trying to call.

GetHuman-nadia_iq's review of Easyjet customer service

GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nadia_iq: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-nadia_iq: Hello,**Yesterday was the first time I had a flight with easyjet. I was going to Brussels from Milan Malpensa Airport. I have a type D national visa for Italy with multiple entry. At the boarding gate easyjet staff stopped me and told me my visa is not valid. I don't understand why. I travelled to Berlin with Ryanair last week and there was no issue. I confirmed with my university and police department and they both said my visa is valid for the entire schengen region. When I asked the easyjet staff they said it's a company rule and it's your fault even though nowhere on their website does it say I can't travel to Brussels with a type D visa. This was one of the worst experiences of my life. I am exchange student at Bocconi University and as students we have to have a budget. I had a flight from Brussels to Copenhagen and from there to Milan. All my hotels and airline money is gone in addition to all the emotional stress and pain I had to go through. **I want to know WHY this happened to me when all my documents are correct. My trip is ruined but I would request you that the least that your company can do is give me a refund. **I am waiting for your prompt reply.**Thank you very much,*A Very disappointed customer
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
GetHuman-nadia_iq: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nadia_iq: I'd give them a five out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
GetHuman-nadia_iq: For that I would say four out of five.
GetHuman: And finally- any advice for other Easyjet customers?
GetHuman-nadia_iq: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Easyjet mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nadia_iq taken from his Easyjet customer service problem that occurred on November 28, 2017.

Easyjet

2.35 of 5 stars | 109 reviews

GetHuman-nadia_iq's Easyjet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Easyjet, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Easyjet in any way.

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