Time Warner: I went round and round with TWC about a payment...
Time Warner Ulasan pelanggan oleh pengguna GetHuman ~me dari November 19, 2017
Latar belakang kes ~me
GetHuman:~me - bolehkah anda memberitahu pelanggan Time Warner kami yang lain kapan kes anda berlaku?
~me:Yeah. Jam afternoon, pada November 12.
GetHuman:Adakah anda menghubungi Time Warner, dan jika demikian, bagaimana?
GetHuman:Dan antara Time Warner masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~me senarai masalah biasa Time Warner)
~me:"Upgrade Account" itulah sebabnya saya mencuba to call.
Ulasan ~me terhadap Time Warner perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Time Warner GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~me:I went round and round with TWC about a payment they said was returned but in fact they never collected from July. But I was told my Sept payment was returned. I asked to speak to a supervisor * times, once in writing but still haven't heard from any. One request was never submitted. I was to be charged $** for their mistake. Nobody had any idea what was going on. My services were cut off. Went to their office and the lady knew exactly what had happened. How did she know but customer service didn't?? The worse experience ever. I was told it would take * to * business days to research. This was Saturday. No one started to research when the problem started. She turned our services on immediately. I'm sure they are done with me. Now our bill has gone up $**.**? So don't complain to them. Before when Insight was our service we had no problems at all. Service was prompt and they actually knew what they were doing. TWC has nothing but screwed us royally. I really do hate them. They
GetHuman:Mari kita mengukur pengalaman anda menghubungi Time Warner. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Time Warner?
~me:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~me:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Time Warner untuk mengatasi masalah anda dengan cepat dan berkesan?
~me:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Time Warner lain?
~me:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Time Warner mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~me diambil dari Time Warner masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.