Optus - Faults: Have phoned Optus many times over the last ** d...

Optus - Faults Ulasan pelanggan oleh pengguna GetHuman ~Lisa dari November 27, 2017

Background on ~Lisa's case

GetHuman: ~Lisa - can you tell our other Optus - Faults customers when your case took place?
~Lisa: Sure. It was evening, on November 18.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~Lisa: I used the 131 344 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa a list of common Optus - Faults problems)
~Lisa: "Overcharge/Strange charge" was why I was trying to call.

~Lisa's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa: Have phoned Optus many times over the last ** days. Just shifted all phones and internet to Optus and it seems there is a porting problem so cannot get any calls in to my home phone unless you are calling from Optus. Have not have much meaningful contact only comments like "It wild take another **hours". The standard reply. Not good enough and I am beginning to regret the move.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Lisa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Lisa: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Lisa: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Optus - Faults mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa taken from his Optus - Faults customer service problem that occurred on November 18, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~Lisa's Optus - Faults Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Optus - Faults, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Optus - Faults in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!