New York Times: I Called because of failed delivery, and after...
New York Times Ulasan pelanggan oleh pengguna GetHuman ~NC - failed home delivery dari November 20, 2017
Latar belakang kes ~NC - failed home delivery
GetHuman:~NC - failed home delivery - bolehkah anda memberitahu pelanggan New York Times kami yang lain kapan kes anda berlaku?
~NC - failed home delivery:Yes I can. Jam middle of the night, pada November 17.
GetHuman:Adakah anda menghubungi New York Times, dan jika demikian, bagaimana?
GetHuman:Dan antara New York Times masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~NC - failed home delivery senarai masalah biasa New York Times)
~NC - failed home delivery:"Cancel service" itulah sebabnya saya mencuba to call.
Ulasan ~NC - failed home delivery terhadap New York Times perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan New York Times GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~NC - failed home delivery:I Called because of failed delivery, and after reporting the failed delivery, no new paper was delivered as promised. The customer service person sounded like they were in a room full of noise and said they could not understand me. I finally was so fed up with the answers I was getting about the failure to deliver my paper and the subsequent failure to follow up by the Times as promised, I cancelled my subscription. The customer service person then indicated it would take two weeks to cancel, so now I get to pay for a paper I don't want, and which was not delivered. Additionally, when I asked to speak to a supervisor, I was put on hold for almost ** minutes before the original person I was speaking to came back on and told me that the supervisor was experiencing high call volumes and would call me back. I asked when I could expect a callback and was told sometime in the next ** hours. Must be some major high call volume, probably because the front line customer service is totally in
GetHuman:Mari kita mengukur pengalaman anda menghubungi New York Times. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah New York Times?
~NC - failed home delivery:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~NC - failed home delivery:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan New York Times untuk mengatasi masalah anda dengan cepat dan berkesan?
~NC - failed home delivery:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan New York Times lain?
~NC - failed home delivery:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk New York Times mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~NC - failed home delivery diambil dari New York Times masalah perkhidmatan pelanggannya yang berlaku pada November 17, 2017.