Express Scripts: After a couple of minutes of voice recognition...

Express Scripts Ulasan pelanggan oleh pengguna GetHuman ~asdf dari November 28, 2017

Background on ~asdf's case

GetHuman: ~asdf - can you tell our other Express Scripts customers when your case took place?
~asdf: Yes I can. It was afternoon, on November 26.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~asdf: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~asdf a list of common Express Scripts problems)
~asdf: "Over charge or strange charge" was why I was trying to call.

~asdf's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asdf: After a couple of minutes of voice recognition shenanigans, talked to a human. They had me on hold for ** minutes at one point in order to clean up a billing snafu and get my prescription refill processed. Should have been more like * minute on hold.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~asdf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asdf: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~asdf: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~asdf: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~asdf taken from his Express Scripts customer service problem that occurred on November 26, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~asdf's Express Scripts Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Express Scripts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Express Scripts in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!