Columbia Sportswear: My husband and I purchased a Columbia Sportswea...
Columbia Sportswear Ulasan pelanggan oleh pengguna GetHuman ~atsash dari November 18, 2017
Latar belakang kes ~atsash
GetHuman:~atsash - bolehkah anda memberitahu pelanggan Columbia Sportswear kami yang lain kapan kes anda berlaku?
~atsash:Yes I can. Jam afternoon, pada November 8.
GetHuman:Adakah anda menghubungi Columbia Sportswear, dan jika demikian, bagaimana?
GetHuman:Dan antara Columbia Sportswear masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~atsash senarai masalah biasa Columbia Sportswear)
~atsash:"Returns" itulah sebabnya saya mencuba to call.
Ulasan ~atsash terhadap Columbia Sportswear perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Columbia Sportswear GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~atsash:My husband and I purchased a Columbia Sportswear winter coat for our son last fall (****). About half way through the season the zipper broke. We contacted Columbia and they said that it sounded like this was a covered defect. We were instructed to send the coat to their warranty center for inspection just to make sure. We did this. We contacted them and were told that it had been inspected and the defect was covered under their warranty. Their warranty states: "If the Warranty Department determines, in its sole that the Outerwear has a defect covered under this Warranty, we will repair or replace it within approximately two weeks. If the defective Outerwear is not repairable and an identical product is not available, we will replace it with a garment of comparable style and color at our discretion". We were then told that they could not replace the coat at that time because they did not have any comparable coats in our son's size in stock. We were told to call back in June*July when
GetHuman:Mari kita mengukur pengalaman anda menghubungi Columbia Sportswear. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Columbia Sportswear?
~atsash:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~atsash:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Columbia Sportswear untuk mengatasi masalah anda dengan cepat dan berkesan?
~atsash:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Columbia Sportswear lain?
~atsash:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Columbia Sportswear mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~atsash diambil dari Columbia Sportswear masalah perkhidmatan pelanggannya yang berlaku pada November 8, 2017.