iTunes: I was able to finally get a live person, they s...

iTunes Ulasan pelanggan oleh pengguna GetHuman ~Dave dari November 28, 2017

Background on ~Dave's case

GetHuman: ~Dave - can you tell our other iTunes customers when your case took place?
~Dave: Yeah. It was middle of the night, on November 19.
GetHuman: Did you reach out to iTunes, and if so, how?
~Dave: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave a list of common iTunes problems)
~Dave: "Device Support" was why I was trying to call.

~Dave's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: I was able to finally get a live person, they said "hello" went silent and hung up on me. I have a simple question that requires more than an automated response. Apple your customer service is far far below what I would expect of what it is portrayed to be. You fail!!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Dave: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Dave: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk iTunes mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his iTunes customer service problem that occurred on November 19, 2017.

iTunes

2.83 of 5 stars | 179 reviews

~Dave's iTunes Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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