Xbox: live chat kept me holding for over ** minutes t...
Xbox Ulasan pelanggan oleh pengguna GetHuman ~pmadson dari November 23, 2017
Background on ~pmadson's case
GetHuman: ~pmadson - can you tell our other Xbox customers when your case took place?
~pmadson: Yeah. It was evening, on November 16.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~pmadson a list of common Xbox problems)
~pmadson: "Where to buy" was why I was trying to call.
~pmadson's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pmadson: live chat kept me holding for over ** minutes then hung up on me. then tries phone, so far been holding for over ** minutes. this support is totally unacceptable.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~pmadson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pmadson: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~pmadson: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~pmadson: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Xbox mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~pmadson taken from his Xbox customer service problem that occurred on November 16, 2017.