Western Union: "So incredibly obtuse and not worth the time...
Western Union Ulasan pelanggan oleh pengguna GetHuman ~abe dari November 6, 2017
Latar belakang kes ~abe
GetHuman:~abe - bolehkah anda memberitahu pelanggan Western Union kami yang lain kapan kes anda berlaku?
~abe:Yup. Jam middle of the night, pada November 5.
GetHuman:Adakah anda menghubungi Western Union, dan jika demikian, bagaimana?
GetHuman:Dan antara Western Union masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~abe senarai masalah biasa Western Union)
~abe:"Update account information" itulah sebabnya saya mencuba to call.
Ulasan ~abe terhadap Western Union perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Western Union GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~abe:"So incredibly obtuse and not worth the time"**I've used Western Union before, but they've recently started using a phone verification process that's incredibly futile and worthless. I had been told that the only way for me to send money online would be to verify my identity using a phone number. When I provided my cell phone number to the agent (which I have had as an active line for nearly ** years) - I was then told that the number could not be verified through the third party agency. I understand the need for security and I applaud their interest in providing customers with excellent fraud protection, however, that should constantly be juxtaposed against the interest of keeping customers in the first place. If I wasn't comfortable assuming some risk at all, I would take the money to the location myself under armed guard, however, that's neither convenient nor realistic, therefore I choose to use the service, as I have many times before.**Although seemingly a minor issue, put into c
GetHuman:Mari kita mengukur pengalaman anda menghubungi Western Union. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Western Union?
~abe:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~abe:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Western Union untuk mengatasi masalah anda dengan cepat dan berkesan?
~abe:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Western Union lain?
~abe:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Western Union mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~abe diambil dari Western Union masalah perkhidmatan pelanggannya yang berlaku pada November 5, 2017.