Western Union: Chat agent was unable to assist with status of...
Western Union Ulasan pelanggan oleh pengguna GetHuman ~Debi dari November 27, 2017
Background on ~Debi's case
GetHuman: ~Debi - can you tell our other Western Union customers when your case took place?
~Debi: Sure. It was afternoon, on November 21.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Debi a list of common Western Union problems)
~Debi: "Account access" was why I was trying to call.
~Debi's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debi: Chat agent was unable to assist with status of a money order - NOT LOST, just needed to know whether it was cashed, when, and by whom. After numerous exchanges and me providing all pertinent information, he told me he could only check the status of a money "transfer", not a money order. Suggested I call customer service: *-***-***-****.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Debi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debi: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Debi: For that I would say three out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Debi: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Western Union mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Debi taken from his Western Union customer service problem that occurred on November 21, 2017.