Wells Fargo: it took me * calls, four different numbers and...

Wells Fargo Ulasan pelanggan oleh pengguna GetHuman ~cyclocross dari November 4, 2017

Background on ~cyclocross's case

GetHuman: ~cyclocross - can you tell our other Wells Fargo customers when your case took place?
~cyclocross: Yes. It was late at night, on Oktober 31.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~cyclocross: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~cyclocross a list of common Wells Fargo problems)
~cyclocross: "Overcharge on Account" was why I was trying to call.

~cyclocross's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyclocross: it took me * calls, four different numbers and five transfers and one disconnection and a total of ** minutes on hold to resolve one issue I had - and it was all due to a buggy website that should have provided me the info via self service. Everyone kept pointing fingers at someone else's department and I nearly lost it. it was so frustrating.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~cyclocross: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyclocross: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~cyclocross: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~cyclocross: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Wells Fargo mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~cyclocross taken from his Wells Fargo customer service problem that occurred on Oktober 31, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~cyclocross's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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