Vodafone (Germany): Technical support for Vodafone DSL (Germany)
Vodafone (Germany) Ulasan pelanggan oleh pengguna GetHuman GetHuman-rominfo dari Disember 10, 2017
Latar belakang kes GetHuman-rominfo
GetHuman:GetHuman-rominfo - bolehkah anda memberitahu pelanggan Vodafone (Germany) kami yang lain kapan kes anda berlaku?
GetHuman-rominfo:Yup. Jam middle of the night, pada Disember 6.
GetHuman:Adakah anda menghubungi Vodafone (Germany), dan jika demikian, bagaimana?
GetHuman:Dan antara Vodafone (Germany) masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-rominfo senarai masalah biasa Vodafone (Germany))
GetHuman-rominfo:"Technical support" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-rominfo terhadap Vodafone (Germany) perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Vodafone (Germany) GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-rominfo:Technical support for Vodafone DSL (Germany)
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/06/17?
GetHuman-rominfo:The first issue is that I don't speak German. I subscribed to Vodafone to have internet connection at home, telling that I just needed internet and I don't have or wan't a TV. In the agency, an employee who spoke perfect English helped me and I signed a contract. Sadly the contract was not what he told me, and I end up paying more that what I was told. *My second issue is that internet is very slow. I called few times the customer service (which sadly can't speak English), got the visit of technicians to check the issue at home. It seems that the issue comes from a cable that should be re-install in the building. Vodafone subcontract a company, CableWay, which subcontract a second company, Bergmann Elektronik, that according to them should be able to fix my problem. However, I can't contact anyone and neither my German landlord can contact them. So I have a pretty bad connection since * months and it seems that I can not do anything about it. *I tried few times to go back to the same agency were I signed the contract (speaking English with the employee), but they can not help me. What is the best solution ? Would it be possible to cancel my contract ?
GetHuman:Mari kita mengukur pengalaman anda menghubungi Vodafone (Germany). Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Vodafone (Germany)?
GetHuman-rominfo:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-rominfo:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Vodafone (Germany) untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-rominfo:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Vodafone (Germany) lain?
GetHuman-rominfo:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Vodafone (Germany) mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-rominfo diambil dari Vodafone (Germany) masalah perkhidmatan pelanggannya yang berlaku pada Disember 6, 2017.