Verizon FiOS: I was a new customer and I was getting service...
Verizon FiOS Ulasan pelanggan oleh pengguna GetHuman ~sadcustomer dari November 23, 2017
Latar belakang kes ~sadcustomer
GetHuman:~sadcustomer - bolehkah anda memberitahu pelanggan Verizon FiOS kami yang lain kapan kes anda berlaku?
~sadcustomer:Yup. Jam afternoon, pada November 19.
GetHuman:Adakah anda menghubungi Verizon FiOS, dan jika demikian, bagaimana?
GetHuman:Dan antara Verizon FiOS masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~sadcustomer senarai masalah biasa Verizon FiOS)
~sadcustomer:"Update account information" itulah sebabnya saya mencuba to call.
Ulasan ~sadcustomer terhadap Verizon FiOS perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Verizon FiOS GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~sadcustomer:I was a new customer and I was getting service here for the first time . I was told that they offer a Free box (standard) and I could use my own router. The installer installed one and said I had to use theirs. Then I got my first bill and was charged for the HD box. I called and explained the situation and was told they dont offer Standard boxes. I asked for them to listen to the phone call, since all calls are recorded and my bill was alot more that expected. Then * months later I called to cancell the premium channels before I had to start paying and they said it was done. I few days later i got Emails stating that different bill prices, I called back and was told my bill would be so much and the channels were off. I got my bill and I have been charged for channels and it would take * billing cycles to credit their mistake. I asked to speak to a supervisor and was hold for ever and finally I was told they were having difficulty and would call back. They called back , he also told me
GetHuman:Mari kita mengukur pengalaman anda menghubungi Verizon FiOS. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Verizon FiOS?
~sadcustomer:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~sadcustomer:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Verizon FiOS untuk mengatasi masalah anda dengan cepat dan berkesan?
~sadcustomer:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Verizon FiOS lain?
~sadcustomer:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Verizon FiOS mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~sadcustomer diambil dari Verizon FiOS masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.