United Airlines: Delayed flight
United Airlines Ulasan pelanggan oleh pengguna GetHuman GetHuman-thaonguy dari Disember 1, 2017
Latar belakang kes GetHuman-thaonguy
GetHuman:GetHuman-thaonguy - bolehkah anda memberitahu pelanggan United Airlines kami yang lain kapan kes anda berlaku?
GetHuman-thaonguy:Yes I can. Jam morning, pada November 29.
GetHuman:Adakah anda menghubungi United Airlines, dan jika demikian, bagaimana?
GetHuman:Dan antara United Airlines masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-thaonguy senarai masalah biasa United Airlines)
GetHuman-thaonguy:"Baggage Problem" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-thaonguy terhadap United Airlines perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan United Airlines GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-thaonguy:Delayed flight
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/29/17?
GetHuman-thaonguy:My name is Nguyen Doan. I took a flight from Houston-Chicago-Narita-Vietnam on Dec. **,****. The flight took off at *:** as I remembered. However, due to technical problem and weather, we couldnt fly straight to Chicago as planned, the flight had to stop at Atlanta. Then *-*hr later, we took another flight to Chicago and of course we missed the flight from chicago to Narita-Japan. As I talked to one of the lady at the customer service about the situation, she told us that it wasnt their fault and she would not do anything for us, she would not give us hotel or any coupons for this situation. She could only look for another flight for us And we said okay, we just wanted to get another flight and go back to Vietnam on time, that was enough. After a few minutes searching on the system and making phone calls. She looked at me and said " why dont you call your agent or anywhere that you book the ticket and tell them to look for another flight for you, dont you see im trying to help? Do something, dong just sit there, it's time I have to go home" *I was in shock, i couldnt believe United airline hired a person like that to do customer service. I told her " oh my God if you can help then at least get somebody to help us, it wasnt our fault". She said " well somebody will help you but you have to do something too" *I was so mad, what kind of customer service was that!!!! It wasnt our fault, we paid more than * thousands for * person and that was what we got!???we had to wait hours and hours and we missed the flight and being treat like trash!??? *However, another lady helped us and she even gave us a room to stay and we got on another flight in the next morning. Thanks to her. *There was an announcement from the pilot about logging into unitedairline.com*appreciation and put on the flight * for something. I did but it kept saying invalid number so i wasnt sure what happened. Other people on the same flight with me could log in and get $*** back or some other amount of discount. I couldnt make any phone call when I was in Vietnam, the internet wasnt working well as well so I couldn't contact you guys until now. *The flight was on Sunday Dec. **,**** from Houston to Chicago but it stopped at Atlanta. *Please check and let me know if There was anything or information I could do to log into unitedairline.com*appreciation *Thank you*Nguyen
GetHuman:Mari kita mengukur pengalaman anda menghubungi United Airlines. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah United Airlines?
GetHuman-thaonguy:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-thaonguy:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan United Airlines untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-thaonguy:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan United Airlines lain?
GetHuman-thaonguy:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk United Airlines mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-thaonguy diambil dari United Airlines masalah perkhidmatan pelanggannya yang berlaku pada November 29, 2017.