Microsoft - Product Support: I called to get information related to what ver...
Microsoft - Product Support Ulasan pelanggan oleh pengguna GetHuman ~Exasperated dari November 9, 2017
Latar belakang kes ~Exasperated
GetHuman:~Exasperated - bolehkah anda memberitahu pelanggan Microsoft - Product Support kami yang lain kapan kes anda berlaku?
~Exasperated:Yeah. Jam late at night, pada November 3.
GetHuman:Adakah anda menghubungi Microsoft - Product Support, dan jika demikian, bagaimana?
GetHuman:Dan antara Microsoft - Product Support masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Exasperated senarai masalah biasa Microsoft - Product Support)
~Exasperated:"Refund or suspicious charges" itulah sebabnya saya mencuba to call.
Ulasan ~Exasperated terhadap Microsoft - Product Support perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Microsoft - Product Support GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Exasperated:I called to get information related to what version of Office for the Mac to buy. The representative was rude* when I asked to speak to her supervisor, she said I'd have to call back. Then she said she'd put me through to her supervisor, but there would be a **-** minute wait. Then the rep said I'd have to call a different number, which seemed to reach the same place as before because the message was identical. The representative there hadn't even heard of the version that I was interested in, even though it appears on the Microsoft website (it's neither an old nor a brand new version, either). I asked again to speak to a supervisor* this time I was put through, and the supervisor said that the version I'm interested in doesn't exist. I then directed him to the webpage on the Microsoft website, which does describe that version. Only then did the supervisor answer my question. Geez, how can they not even know what versions they offer? And why don't they realize that rude and incompeten
GetHuman:Mari kita mengukur pengalaman anda menghubungi Microsoft - Product Support. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Microsoft - Product Support?
~Exasperated:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Exasperated:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Microsoft - Product Support untuk mengatasi masalah anda dengan cepat dan berkesan?
~Exasperated:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Microsoft - Product Support lain?
~Exasperated:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Microsoft - Product Support mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Exasperated diambil dari Microsoft - Product Support masalah perkhidmatan pelanggannya yang berlaku pada November 3, 2017.