Macy's: Your web site didn't work, my order was complet...
Macy's Ulasan pelanggan oleh pengguna GetHuman GetHuman-lynzs33 dari November 29, 2017
Latar belakang kes GetHuman-lynzs33
GetHuman:GetHuman-lynzs33 - bolehkah anda memberitahu pelanggan Macy's kami yang lain kapan kes anda berlaku?
GetHuman-lynzs33:Yes I can. Jam morning, pada November 23.
GetHuman:Adakah anda menghubungi Macy's, dan jika demikian, bagaimana?
GetHuman:Dan antara Macy's masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-lynzs33 senarai masalah biasa Macy's)
GetHuman-lynzs33:"Make a purchase" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-lynzs33 terhadap Macy's perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Macy's GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-lynzs33:Your web site didn't work, my order was completed over the phone. My bank card was charged * separate pending charges totaling $***.**. The total of the * items I purchased was $**.**. Within ** minutes I called I was told it was my fault for hitting order button on line more than once. I canceled entire order. Only $**.** was canceled on my card. You shipped order out on **th even though order was canceled! You are refusing to credit my bank card for teaming amount of $**.** that is still pending on a $**.** purchase. That was canceled!!!!!! I have spoken with multiple people who claim they are managers. They have even tried to conference my bank, where I would have to reveal private security information with a third party on the line. When I refused to do this they told me that they couldn't do anything to help me! Even though they were able to refund part of the over charges! They have told multiple lies. And made every excuse as to why they cannot return the funds or stop pending charges! I was never told anything about any authorization fee and you have committed fraud by charging my card three times the amount of my puchase. As I result if your employees refusing to right this wrong. I have had to cancel my bank card and file charges with fraud department. I cannot believe a company like macys would treat anyone like this. I have tried for days to reach corporate headquarters leaving multiple messages. None of my calls have been returned! SHAME ON YOU MACYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman:Mari kita mengukur pengalaman anda menghubungi Macy's. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Macy's?
GetHuman-lynzs33:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-lynzs33:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Macy's untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-lynzs33:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Macy's lain?
GetHuman-lynzs33:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Macy's mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-lynzs33 diambil dari Macy's masalah perkhidmatan pelanggannya yang berlaku pada November 23, 2017.