Hulu: I wish I could just send the CEO or someone a c...
Hulu Ulasan pelanggan oleh pengguna GetHuman ~Jessicah dari November 26, 2017
Background on ~Jessicah's case
GetHuman: ~Jessicah - can you tell our other Hulu customers when your case took place?
~Jessicah: Yes. It was afternoon, on November 23.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessicah a list of common Hulu problems)
~Jessicah: "Dispute a Charge" was why I was trying to call.
~Jessicah's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessicah: I wish I could just send the CEO or someone a copy of my concern and replies. There is nothing worse than a company not taking responsibility and recognizing it's faults.
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Jessicah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessicah: I'd give them a three out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Jessicah: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Jessicah: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Hulu mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessicah taken from his Hulu customer service problem that occurred on November 23, 2017.