Groupon: wait time is wayyyyy too long and then they can...
Groupon Ulasan pelanggan oleh pengguna GetHuman ~tom dari November 28, 2017
Background on ~tom's case
GetHuman: ~tom - can you tell our other Groupon customers when your case took place?
~tom: Yes. It was afternoon, on November 24.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~tom a list of common Groupon problems)
~tom: "Setup service" was why I was trying to contact.
~tom's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tom: wait time is wayyyyy too long and then they cant help you so you have to call back and get someone to try to understand.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~tom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tom: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~tom: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~tom: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Groupon mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~tom taken from his Groupon customer service problem that occurred on November 24, 2017.