Groupon: They did not solve my problem whatsoever. It ha...

Groupon Ulasan pelanggan oleh pengguna GetHuman ~angryguy dari November 27, 2017

Background on ~angryguy's case

GetHuman: ~angryguy - can you tell our other Groupon customers when your case took place?
~angryguy: Yes I can. It was evening, on November 20.
GetHuman: Did you reach out to Groupon, and if so, how?
~angryguy: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~angryguy a list of common Groupon problems)
~angryguy: "Cancel service" was why I was trying to contact.

~angryguy's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angryguy: They did not solve my problem whatsoever. It has been over two weeks. I bought a groupon and the company didn't provide the service. When I contact groupon for a refund they took * days to respond. They respond late at night from India telling me they are trying to get in contact with the business but cant. Obviously! The business is closed at *AM! I tried to ask them to escalate the issue and have someone in my time zone fix it. They have not responded and its been three days.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~angryguy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angryguy: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~angryguy: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~angryguy: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Groupon mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~angryguy taken from his Groupon customer service problem that occurred on November 20, 2017.


2.83 of 5 stars | 1029 reviews

~angryguy's Groupon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Groupon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Groupon in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!