GameStop: The phone tree immediately hangs up on you if y...
GameStop Ulasan pelanggan oleh pengguna GetHuman ~BillDurbin dari November 13, 2017
Background on ~BillDurbin's case
GetHuman: ~BillDurbin - can you tell our other GameStop customers when your case took place?
~BillDurbin: Sure. It was afternoon, on November 7.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~BillDurbin a list of common GameStop problems)
~BillDurbin: "Account Access" was why I was trying to call.
~BillDurbin's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BillDurbin: The phone tree immediately hangs up on you if you try to get any support for online orders. It's unreal. I've tried for a long while now - nothing.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~BillDurbin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BillDurbin: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~BillDurbin: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
~BillDurbin: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk GameStop mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~BillDurbin taken from his GameStop customer service problem that occurred on November 7, 2017.