GameStop: Customer support refused to assist, "demanded...
GameStop Ulasan pelanggan oleh pengguna GetHuman ~michael clark dari November 11, 2017
Background on ~michael clark's case
GetHuman: ~michael clark - can you tell our other GameStop customers when your case took place?
~michael clark: Yeah. It was afternoon, on November 1.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~michael clark a list of common GameStop problems)
~michael clark: "Make a purchase" was why I was trying to call.
~michael clark's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michael clark: Customer support refused to assist, "demanded" that we return to the store of purchase and deal with the store manager for a pre-order purchase. Even though the store was over * hours drive arrive.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~michael clark: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michael clark: I'd give them a three out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~michael clark: For that I would say two out of five.
GetHuman: And finally- any advice for other GameStop customers?
~michael clark: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk GameStop mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~michael clark taken from his GameStop customer service problem that occurred on November 1, 2017.