I called Express Scripts because I had not rece...
Express Scripts Ulasan pelanggan oleh pengguna GetHuman ~anonymous1 dari November 14, 2017
Latar belakang kes ~anonymous1
GetHuman:~anonymous1 - bolehkah anda memberitahu pelanggan Express Scripts kami yang lain kapan kes anda berlaku?
~anonymous1:Sure. Jam afternoon, pada November 12.
GetHuman:Adakah anda menghubungi Express Scripts, dan jika demikian, bagaimana?
GetHuman:Dan antara Express Scripts masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~anonymous1 senarai masalah biasa Express Scripts)
~anonymous1:"Recover Account" itulah sebabnya saya mencuba to call.
Ulasan ~anonymous1 terhadap Express Scripts perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Express Scripts GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~anonymous1:I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because the interactive voice response system (IVR) worked correctly before I was transferred to a live representative.**I called back immediately. This time, when I was routed via IVR to a representative the phone rang several times and then gave me a recording that the representative was not picking up and disconnected me. **I called back a third time and received the same woman who answered my call the first time. I told her I needed to get a prescription and did not have an ID card yet. She told me she could not understand what I meant. She was incompetent throughout the entire conversation. Instead of asking me to verify my address*phone number, she read my information out loud and asked me to confirm it, w
GetHuman:Mari kita mengukur pengalaman anda menghubungi Express Scripts. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Express Scripts?
~anonymous1:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~anonymous1:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Express Scripts untuk mengatasi masalah anda dengan cepat dan berkesan?
~anonymous1:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Express Scripts lain?
~anonymous1:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~anonymous1 diambil dari Express Scripts masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.