Equifax: The person kept asking me to repeat my identifi...

Equifax Ulasan pelanggan oleh pengguna GetHuman ~not displayed dari November 25, 2017

Background on ~not displayed's case

GetHuman: ~not displayed - can you tell our other Equifax customers when your case took place?
~not displayed: Yeah. It was afternoon, on November 18.
GetHuman: Did you reach out to Equifax, and if so, how?
~not displayed: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~not displayed a list of common Equifax problems)
~not displayed: "Account access" was why I was trying to call.

~not displayed's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not displayed: The person kept asking me to repeat my identification information. He never got around to asking me what my problem was. **The problem is that Equifax keeps billing my credit card account for a service that was cancelled when I spoke to Agent Samantha Jacob in November, ****. She said that the billing would be discontinued as of ********. I have a December billing and the charge of $**.** is still on the card account. I'm not going to pay it. And I want it removed as of ******** per her assurance to me.**I won't be recommending Equifax services to anyone.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~not displayed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not displayed: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~not displayed: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~not displayed: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Equifax mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~not displayed taken from his Equifax customer service problem that occurred on November 18, 2017.


3.17 of 5 stars | 638 reviews

~not displayed's Equifax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!