Comcast: I was sold a package by a reseller put when it...
Comcast Ulasan pelanggan oleh pengguna GetHuman GetHuman-nnylake dari November 30, 2017
Latar belakang kes GetHuman-nnylake
GetHuman:GetHuman-nnylake - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-nnylake:Yeah. Jam morning, pada November 21.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-nnylake senarai masalah biasa Comcast)
GetHuman-nnylake:"Service Outage" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-nnylake terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-nnylake:I was sold a package by a reseller put when it was installed it didn't provide services I was expres
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/21/17?
GetHuman-nnylake:I was sold a package by a reseller put when it was installed it didn't provide services I was expressly gurenteed.*I was asked what * channels I wanted in my package and when it was installed I only got one of those channels.*I have dealt with "customer resolutions" * times at about ** mins a call - first time they said a manager would call me back - after * days I called and they said a manager would call me back - a managers called me back! (today - day *) but said I'd have to call the reseller because they couldn't make the offer I was sold at the price I agreed to, he then had the Gaul to try to up sell me to what I wanted for $** more - I tried to call the reseller but the phone number on the bill was a dead end and the name of the reseller was wrong (per the guy who answered the phone)*- I just called back "customer resolutions" and got an hour long run around, said they didn't have the name or number of the reseller on their install order, and finally said they would transfer me directly to a manager and just Hung Up On Me!-(
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-nnylake:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-nnylake:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-nnylake:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-nnylake:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-nnylake diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 21, 2017.