I have been customers with Comcast for years. W...
Comcast Ulasan pelanggan oleh pengguna GetHuman GetHuman-lennonh dari November 29, 2017
Latar belakang kes GetHuman-lennonh
GetHuman:GetHuman-lennonh - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-lennonh:Yeah. Jam evening, pada November 19.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-lennonh senarai masalah biasa Comcast)
GetHuman-lennonh:"Account access" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-lennonh terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-lennonh:I have been customers with Comcast for years. We never was big fans but it worked for us. We moved to Jacksonville Fl. on August * of this year. We tried to have our service switched over so it would be on when we got here but the Comcast people could not find our address. When we did move here there was a card of a Comcast guy in our welcome package and we called him to get our service turned on. He said we could get the triple play with tv, internet, and monitoring for *** a month. So we said great. He made an appointment and the tech said my wife had to be home to get the cable since it is in her name. The next time the tech never came said appointments ran over. The third time they gave us a window of * to ** in the morning and didn't get there until * pm and didn't leave until after *. We then had to call the next day because everything was working but it was running slow. They then had to send anther tech out to fix that problem. After all that one week later they turn off our service saying it was for payment when we only had the service from ******* until ******. Payment was not even due until *******. The bill was *** and they said they would credit us for all the problems but they never did. The service still was not right because they gave us a phone and we never ordered a phone and they never put in the monitoring service. Yesterday our service goes off again and now they are saying they have to send someone out again. This is the worst service I have ever had with any company and I don't feel like your company cares. I would like someone to contact me and really explain why I should keep your service and not tell everyone that ask me about Comcast not to run.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-lennonh:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-lennonh:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-lennonh:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-lennonh:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-lennonh diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.