GetHuman:GetHuman-tubaile - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-tubaile:Yes I can. Jam middle of the night, pada November 25.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-tubaile senarai masalah biasa Comcast)
GetHuman-tubaile:"Setup service" itulah sebabnya saya mencuba to call.
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-tubaile:Comcast has refused to fix my in home services, and no I am without phone or inter
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/25/17?
GetHuman-tubaile:We had ATT for Internet and DSL. A representative named Amanda Mashburn signed us with Comcast on the *th of December. We were told we could keep our old phone number, so we did. She said that she would place a work order in immediately, and we would get services by January *nd. *We heard nothing from Mrs Mashburn although I texted and called her at****-***-**** repeatedly before the *nd. *I heard nothing from her until Saturday, the *nd of January by text AFTER I had texted first. She writes, the technician should be out between **-** that day.*When he shows up at **:** am, I get a long diatribe about how he used to live here and I can't be serviced because of no plug, or whatever.**I asked him for his name and a number. He only told me his ID was ****, his name is Robert, and his company is CIST. *I live in Brunswick, Ga. Our zip code is *****.*Here's why I'm furious. The representative, Mrs. Mashburn should have made it clear to the offices of Xfinity NOT to port my number if the service could not be fulfilled.*Had she and the Supervisor Robert communicated BEFORE the install day of January *nd, ****, the whole deal could have been cancelled!*Because of these two representatives of Comcast Xfinity lack of professionalism, we no longer have ANY INTERNET OR PHONE SERVICES.*Our old company, ATT has given our number (***)***-****away. We can't establish new service with them in our area because they say their ports are full.**We need our services immediately! We pay our bills online, our daughter uses the Internet for online classes, and having * autistic children, and being home bound at the moment means we have lost our LIFELINE TO THE WORLD.*This is Not Our Faults. We trusted Comcast for better service, and because of them We have no Service at all.*We Deserve what Was Promised.**Sincerely,*Julius and Trina Bailey**** Belmont Circle *Brunswick, Ga *****
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-tubaile:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-tubaile:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-tubaile:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-tubaile:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-tubaile diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 25, 2017.