Chase: I never got a human after waiting for ** minute...
Chase Ulasan pelanggan oleh pengguna GetHuman ~Anonymous dari November 27, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Chase customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 20.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Chase problems)
~Anonymous: "Setup an account" was why I was trying to call.
~Anonymous's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I never got a human after waiting for ** minutes. They eventually dropped the call or hung up on me.
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Chase customers?
~Anonymous: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Chase mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Chase customer service problem that occurred on November 20, 2017.