C Spire Wireless: I opened my Cellular South netbook account on...
C Spire Wireless Ulasan pelanggan oleh pengguna GetHuman ~disputedbilling dari Oktober 30, 2017
Latar belakang kes ~disputedbilling
GetHuman:~disputedbilling - bolehkah anda memberitahu pelanggan C Spire Wireless kami yang lain kapan kes anda berlaku?
~disputedbilling:Sure. Jam middle of the night, pada Oktober 22.
GetHuman:Adakah anda menghubungi C Spire Wireless, dan jika demikian, bagaimana?
GetHuman:Dan antara C Spire Wireless masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~disputedbilling senarai masalah biasa C Spire Wireless)
~disputedbilling:"Update account information" itulah sebabnya saya mencuba to call.
Ulasan ~disputedbilling terhadap C Spire Wireless perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan C Spire Wireless GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~disputedbilling:I opened my Cellular South netbook account on ******. On March *, I diligently paid my first bill of $**.**. On March **, I had a bill of ***.** due to overages. I had enrolled in auto pay and with my limited understanding was carefully watching how much music and video I downloaded so I that I never exceeded ***MB. As a result, I fully expected that only **.** plus tax would be debited from my credit card. Imagine my surprise on March ** when my service was cut off even though I knew I had paid my first bill and wasn*€*t expecting to have to pay anything else until April. *When I began questioning the bill, customer service agents were as confused as I was at how the downloads were calculated. I desperately needed the information so that I could understand how I had gone so far over my allotted downloads and to keep it from ever happening again. With such limited information how was I to know that within * days my bill had jumped from **.** to ***.**? I paid an ignorance fee of $** to
GetHuman:Mari kita mengukur pengalaman anda menghubungi C Spire Wireless. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah C Spire Wireless?
~disputedbilling:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~disputedbilling:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan C Spire Wireless untuk mengatasi masalah anda dengan cepat dan berkesan?
~disputedbilling:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan C Spire Wireless lain?
~disputedbilling:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk C Spire Wireless mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~disputedbilling diambil dari C Spire Wireless masalah perkhidmatan pelanggannya yang berlaku pada Oktober 22, 2017.