Brookstone: I went to make a return of a birthday gift I re...
Brookstone Ulasan pelanggan oleh pengguna GetHuman ~missmichelle dari November 20, 2017
Latar belakang kes ~missmichelle
GetHuman:~missmichelle - bolehkah anda memberitahu pelanggan Brookstone kami yang lain kapan kes anda berlaku?
~missmichelle:Yes I can. Jam afternoon, pada November 10.
GetHuman:Adakah anda menghubungi Brookstone, dan jika demikian, bagaimana?
GetHuman:Dan antara Brookstone masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~missmichelle senarai masalah biasa Brookstone)
~missmichelle:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan ~missmichelle terhadap Brookstone perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Brookstone GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~missmichelle:I went to make a return of a birthday gift I received. It was not within the ** days and therefore, the cashier politely told me that he'd have to give me store credit instead. I pleaded and stated that I had recently received the gift and can prove my birthday with my ID. I then asked if maybe the manage would be able to help me. That is when he called the manager, Judy, which was the rudest person I have ever dealt with in a store. She walked to me annoyed (she was just walking around since the store was empty, so I'm not sure why she was annoyed). She stood two feet from me, looked at the receipt and loudly just said "No!" and walked away. I was flabberghasted. She didn't even give me eye contact. No fake empathetic apologie. Nothing! I was very upset. The cashier saw this and gave me a Brookstone magazine (since I had stated I had never been to a Brookstone, or even heard of Brookstone, before this). I still said thank you as I left, since the cashier was very politely. But I have
GetHuman:Mari kita mengukur pengalaman anda menghubungi Brookstone. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Brookstone?
~missmichelle:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~missmichelle:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Brookstone untuk mengatasi masalah anda dengan cepat dan berkesan?
~missmichelle:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Brookstone lain?
~missmichelle:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Brookstone mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~missmichelle diambil dari Brookstone masalah perkhidmatan pelanggannya yang berlaku pada November 10, 2017.