Best Buy: Complaint
Best Buy Ulasan pelanggan oleh pengguna GetHuman GetHuman-jetthom dari Disember 7, 2017
Latar belakang kes GetHuman-jetthom
GetHuman:GetHuman-jetthom - bolehkah anda memberitahu pelanggan Best Buy kami yang lain kapan kes anda berlaku?
GetHuman-jetthom:Yes. Jam evening, pada Disember 1.
GetHuman:Adakah anda menghubungi Best Buy, dan jika demikian, bagaimana?
GetHuman:Dan antara Best Buy masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-jetthom senarai masalah biasa Best Buy)
GetHuman-jetthom:"Geek Squad Support" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-jetthom terhadap Best Buy perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Best Buy GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-jetthom:Complaint
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/01/17?
GetHuman-jetthom:The **** Presidents Day weekend *-day sale (thru Feb **) advertised a **" Samsung TV online for $***.**. I researced it on Sat, Feb ** and put it in my cart. On Sunday Feb ** I added some additional items and tried to check out, but had difficulties. So I signed out and started over, STILL on the WEEKEND SALE, Sunday evening Feb **. The TV was now in my cart at regular price of $***.**!** On Monday Feb **, I called Best Buy customer service, and explained the issue. They verified the sale price for me should have been $***.**. I was told to PURCHASE THE ITEMS ONLINE (TV at regualr price) and gave me a reference number and to CALL BACK in ** hours and speak to the PRIMARY SUPPORT DEPT to process the PRICE ADJUSTMENT. I was informed the PRICE MATCH GUARANTEE WOULD COVER THE $*** DIFFERENCE.**On Feb ** I called the department, and also saw the full (non sale)charge was now on my VISA credit card. Another person gave me an updated reference number and confirmed to me that once my Visa payment was verified my refund of $*** would be processed, and to allow *-* business days .** THE TV was delivered and installed along with the other items (Samsumg soundbar, and Geek Squad install charge) on Feb ** & **th. But still no $*** credit.** I called the Primary Support on ****** to follow up-again! And AGAIN got a new ref ID number and was assured the REFUND DEPT would process the refund and I would be notified by email of the status within ** hours. That time has passed...and I have now been on the phone again today for ONE HOUR, telling the SAME STORY to another person in Primary Support, and getting the SAME RUNAROUND---that the refund dept is declining the price match because the item was not on sale when I purchased it online, on Feb **, as advised by the customer service dept.!** I have requested to speak with a supervisor, who apparently is too busy with other calls to speak with me, as I have been on hold for ** min to get some action!** I am appealing to someone in CUSTOMER SERVICE to settle this for me ASAP because I keep running into the same brick walls with the 'support dept”! I will happily provide all ref *'s and names of ‘support' staff I have dealt with.**And I am kicking this up to CORPORATE, and maybe CONSUMER AFFAIRS OR BBB because this is just an attempt to rip me off and wait me out so I give up! BAD BUSINESS BEST BUY!!!!
GetHuman:Mari kita mengukur pengalaman anda menghubungi Best Buy. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Best Buy?
GetHuman-jetthom:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-jetthom:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Best Buy untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-jetthom:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Best Buy lain?
GetHuman-jetthom:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Best Buy mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-jetthom diambil dari Best Buy masalah perkhidmatan pelanggannya yang berlaku pada Disember 1, 2017.