Amtrak: I have been trying to find information about my...

Amtrak Ulasan pelanggan oleh pengguna GetHuman ~frustrated mom dari November 13, 2017

Background on ~frustrated mom's case

GetHuman: ~frustrated mom - can you tell our other Amtrak customers when your case took place?
~frustrated mom: Sure. It was afternoon, on November 6.
GetHuman: Did you reach out to Amtrak, and if so, how?
~frustrated mom: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated mom a list of common Amtrak problems)
~frustrated mom: "Refund" was why I was trying to call.

~frustrated mom's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated mom: I have been trying to find information about my son's trip home from school in Spokane WA for the holidays all day. bad info. wrong info and conflicting. Spent better part of * hours and still don't know for sure how my son is getting home (train, bus camel??)OR where I should pick him up OR what time.Everett or Seattle. *:**, **:** or **:** I have been told all of the above Can't believe how uninformed your people are. unbelievable unexceptable
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~frustrated mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated mom: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~frustrated mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~frustrated mom: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Amtrak mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated mom taken from his Amtrak customer service problem that occurred on November 6, 2017.


4.23 of 5 stars | 230 reviews

~frustrated mom's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amtrak, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amtrak in any way.

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