Allstate: I called to cancel my policy (switching to a ne...
Allstate Ulasan pelanggan oleh pengguna GetHuman ~David dari November 19, 2017
Background on ~David's case
GetHuman: ~David - can you tell our other Allstate customers when your case took place?
~David: Yes I can. It was morning, on November 13.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common Allstate problems)
~David: "Renew coverage" was why I was trying to call.
~David's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: I called to cancel my policy (switching to a new company)... at first I was told I had to go into a local office to do that. I told the rep that wasn't possible and she put me on hold then came back online after a minute or so. She said it would be taken care of, but to avoid any issues I gave her my new insurance policy number. I was disappointed that she didn't ask for it.
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~David: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a five out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~David: For that I would say five out of five.
GetHuman: And finally- any advice for other Allstate customers?
~David: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Allstate mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his Allstate customer service problem that occurred on November 13, 2017.