Independence Blue Cross: We are trying to get compensated for an out of...
Independence Blue Cross Ulasan pelanggan oleh pengguna GetHuman ~Why me dari November 26, 2017
Latar belakang kes ~Why me
GetHuman:~Why me - bolehkah anda memberitahu pelanggan Independence Blue Cross kami yang lain kapan kes anda berlaku?
~Why me:Yes. Jam afternoon, pada November 20.
GetHuman:Adakah anda menghubungi Independence Blue Cross, dan jika demikian, bagaimana?
GetHuman:Dan antara Independence Blue Cross masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Why me senarai masalah biasa Independence Blue Cross)
~Why me:"Renew coverage" itulah sebabnya saya mencuba to call.
Ulasan ~Why me terhadap Independence Blue Cross perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Independence Blue Cross GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Why me:We are trying to get compensated for an out of network claim. We filled out the form and attached the receipt and mailed it in. After an eternity we tried to follow up. They lost the paperwork. So we get more receipts and another form and send it in. (attempt **)They lost page * of the billing, so they said we didn't meet the deductible, therefore no reimbursement. We then emailed them the billing AGAIN (attempt **)and was told that it was received and that it would be put in the system the next day. We got a phone call the next day confirming that is was now in the system. Expect **-** business days. Fast forward ** business days later, we are now being told that it is NOT IN THE SYSTEM and that we need to be patient. We were told that we would receive another personal phone call today with an update. Guess what? NO PHONE CALL. Just called again. Was told it IS in the system and that it has to work its way through the system and could take up to ** days.... THEY ARE HOPING WE WILL GO
GetHuman:Mari kita mengukur pengalaman anda menghubungi Independence Blue Cross. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Independence Blue Cross?
~Why me:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Why me:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Independence Blue Cross untuk mengatasi masalah anda dengan cepat dan berkesan?
~Why me:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Independence Blue Cross lain?
~Why me:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Independence Blue Cross mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Why me diambil dari Independence Blue Cross masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.