Ansgear.com: My son ordered close to $*** worth of merchandi...
Ansgear.com Ulasan pelanggan oleh pengguna GetHuman GetHuman-staceyh4 dari November 29, 2017
Latar belakang kes GetHuman-staceyh4
GetHuman:GetHuman-staceyh4 - bolehkah anda memberitahu pelanggan Ansgear.com kami yang lain kapan kes anda berlaku?
GetHuman-staceyh4:Yeah. Jam middle of the night, pada November 24.
GetHuman:Adakah anda menghubungi Ansgear.com, dan jika demikian, bagaimana?
GetHuman:Dan antara Ansgear.com masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-staceyh4 senarai masalah biasa Ansgear.com)
GetHuman-staceyh4:"Returns" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-staceyh4 terhadap Ansgear.com perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Ansgear.com GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-staceyh4:My son ordered close to $*** worth of merchandise from ANSgear. One of the items was back ordered then sent to your "graveyard" I spent exactly ** minutes on the phone yesterday **** with one of their customer service reps who took the time to find as close of replacement for the original item no longer available. I was told it would be sent with expedited shipping only to get an email this evening at *:** p.m that both items were now unavailable and graveyard items never coming back. I was assured by the rep that there were "plenty" of these items available and it wouldn't be a problem in addition to being told it would be sent out with expedited shipping. Part of the order placed on **** was finally shipped in August. We were then promised on numerous occasions it would be a couple of weeks on and on. No courtesy updates from their company. I had to call for updates. Yes, I was told and it was abundantly clear my son ordered items on a back order wait list then part of the order was completely unavailable so as I said I spent ** minutes on the phone yet again to be promised something that clearly wasn't true. I will be writing reviews in every available site that I can find about your shoddy service or lack of. Update I called the company yet again and the only thing they offered was a refund. I’m not sure how these people can stay in business!*The Customer service reps if you can call it customer service continued to place the blame on the manufacturer and my son. Not once did they take any part of the responsibility. I had to give a rating of one star for this review to be accepted, otherwise I would have not even given ANSgear even that.*Do not! I repeat Do not order from them! I cannot stress enough how bad they are! You may get lucky occasionally with an order being fulfilled, but I wouldn’t count on it!
GetHuman:Mari kita mengukur pengalaman anda menghubungi Ansgear.com. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Ansgear.com?
GetHuman-staceyh4:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-staceyh4:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Ansgear.com untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-staceyh4:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Ansgear.com lain?
GetHuman-staceyh4:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Ansgear.com mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-staceyh4 diambil dari Ansgear.com masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.