Wells Fargo: Great customer service. as long as you're nice...

Wells Fargo Ulasan pelanggan oleh pengguna GetHuman GetHuman-432609 dari November 24, 2017

Background on GetHuman-432609's case

GetHuman: GetHuman-432609 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-432609: Yes. It was afternoon, on November 20.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman-432609: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432609 a list of common Wells Fargo problems)
GetHuman-432609: "Account Setup" was why I was trying to call.

GetHuman-432609's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432609: Great customer service. as long as you're nice and understanding to them, they will be to you. I've found that they always help me more than my grumpy mother (dont tell her I said that) by giving me personal tips and going way out of their way to help me.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-432609: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432609: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-432609: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-432609: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Wells Fargo mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432609 taken from his Wells Fargo customer service problem that occurred on November 20, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

GetHuman-432609's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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