Webjet: We booked online with web jet, from Toronto to...
Webjet Ulasan pelanggan oleh pengguna GetHuman ~aannyyaavv dari November 16, 2017
Latar belakang kes ~aannyyaavv
GetHuman:~aannyyaavv - bolehkah anda memberitahu pelanggan Webjet kami yang lain kapan kes anda berlaku?
~aannyyaavv:Yup. Jam middle of the night, pada November 7.
GetHuman:Adakah anda menghubungi Webjet, dan jika demikian, bagaimana?
GetHuman:Dan antara Webjet masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~aannyyaavv senarai masalah biasa Webjet)
~aannyyaavv:"Frequent flyer program" itulah sebabnya saya mencuba to call.
Ulasan ~aannyyaavv terhadap Webjet perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Webjet GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~aannyyaavv:We booked online with web jet, from Toronto to Johannesburg through New York, since it was such a great deal. Eventually we received an email saying that our booking would be ticketed within * business hours. We called them the next evening, since it had been over ** hours already. We spoke to a woman on the phone, who told us that they were in the process of ticketing. She then reviewed our flight details with us, and we realized that we were landing in LGA, and departing from JFK, with only a two hour stopover. The shuttle ride from LGA to JFK alone is ** minutes, without traffic. She told us that we would we able to make it. We asked to be transferred to someone with whom we could make changes, but she said that this was another department and that we had to email them, and I've heard that making changes with web jet is a nightmare. Awful customer service. We had thought that we were landing in JFK and departing from there as well. This was not clear on their website. This alone wou
GetHuman:Mari kita mengukur pengalaman anda menghubungi Webjet. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Webjet?
~aannyyaavv:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~aannyyaavv:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Webjet untuk mengatasi masalah anda dengan cepat dan berkesan?
~aannyyaavv:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Webjet lain?
~aannyyaavv:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Webjet mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~aannyyaavv diambil dari Webjet masalah perkhidmatan pelanggannya yang berlaku pada November 7, 2017.