Wayfair: A chair back had a crack when received. Zack w...

Wayfair Ulasan pelanggan oleh pengguna GetHuman GetHuman-19436 dari November 27, 2017

Background on GetHuman-19436's case

GetHuman: GetHuman-19436 - can you tell our other Wayfair customers when your case took place?
GetHuman-19436: Sure. It was late at night, on November 22.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman-19436: I used the 877-929-3247 number I found for on the GetHuman Wayfair customer phone number page I was on: Wayfair Customer Service Phone Number
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19436 a list of common Wayfair problems)
GetHuman-19436: "Change order" was why I was trying to call.

GetHuman-19436's review of Wayfair customer service

GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19436: A chair back had a crack when received. Zack was very helpful to order a new chair back without a hassle.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
GetHuman-19436: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19436: I'd give them a three out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
GetHuman-19436: For that I would say five out of five.
GetHuman: And finally- any advice for other Wayfair customers?
GetHuman-19436: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Wayfair mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19436 taken from his Wayfair customer service problem that occurred on November 22, 2017.

Wayfair

4.50 of 5 stars | 88 reviews

GetHuman-19436's Wayfair Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wayfair, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wayfair in any way.

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