Verizon Wireless: Very disappointed with service at local Verizon...
Verizon Wireless Ulasan pelanggan oleh pengguna GetHuman GetHuman-pleonard dari Disember 3, 2017
Latar belakang kes GetHuman-pleonard
GetHuman:GetHuman-pleonard - bolehkah anda memberitahu pelanggan Verizon Wireless kami yang lain kapan kes anda berlaku?
GetHuman-pleonard:Yeah. Jam late at night, pada November 27.
GetHuman:Adakah anda menghubungi Verizon Wireless, dan jika demikian, bagaimana?
GetHuman:Dan antara Verizon Wireless masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-pleonard senarai masalah biasa Verizon Wireless)
GetHuman-pleonard:"Technical support" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-pleonard terhadap Verizon Wireless perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Verizon Wireless GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-pleonard:Very disappointed with service at local Verizon Store! I
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/27/17?
GetHuman-pleonard:I have been a customer for ** months. My contract ends on * ** **** Friday night I accidently dropped my phone and cracked the screen Saturday morning the screen started turning black . I went down to Verizon Team Wireless in Iron River Michigan to inquire if I could up grade early. There was a new young girl who was polite who said I will pull everything up but will have to ask my manager the only other person working Mind you I waited ** minutes just to have a turn and there were several behind me as well. As she was still dealing with the other person she glanced at the screen and said you can file an insurance claim and get a different phone and then upgrade in July. I said Why would I want to spend $***.* for insurance claim then get a new phone. Cant I just get a new phone and what is the difference in price ow or in ** days when contract ends. ( MIND you I purchased outright * Samsung S * when I got the phones. ) SHE snapped and said Do you know how much a phone like that is? That really angered me! Well I guess I would since I purchased * previously..... I as so md I left several others were disgusted with service and wait time as well. I have never been so disappointed in a business in my life. Having been a good customer for almost * years spending a over $***.** month in services plus buying the phones and accessories ....I would consider myself a good customer I would think you would want to assist! I m without my phone and very unhappy about that. I am seriously considering switching back to my previous carrier which I had for over ** years!!! My question is this this how you at Verizon train your employees? I work for the US Postal Service as Postmaster a phone is a necessity for me. I went and purchased a cheep trac phone just so would have a phone in case of an emergency as I travel . NEVER so disappointed!!!!!
GetHuman:Mari kita mengukur pengalaman anda menghubungi Verizon Wireless. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Verizon Wireless?
GetHuman-pleonard:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-pleonard:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Verizon Wireless untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-pleonard:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Verizon Wireless lain?
GetHuman-pleonard:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Verizon Wireless mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-pleonard diambil dari Verizon Wireless masalah perkhidmatan pelanggannya yang berlaku pada November 27, 2017.