VRBO: The Customer Rep, Michael, could not solve the...
VRBO Ulasan pelanggan oleh pengguna GetHuman ~upset dari November 27, 2017
Background on ~upset's case
GetHuman: ~upset - can you tell our other VRBO customers when your case took place?
~upset: Yes I can. It was middle of the night, on November 25.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common VRBO problems)
~upset: "Complaint" was why I was trying to call.
~upset's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset: The Customer Rep, Michael, could not solve the problem. He said that a Tech Rep would contact me the next day. It is now * days. I have zero communication from them.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~upset: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~upset: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
~upset: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk VRBO mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his VRBO customer service problem that occurred on November 25, 2017.