USAA has sold out or something because they've...
USAA Ulasan pelanggan oleh pengguna GetHuman ~Gern Blanston dari November 24, 2017
Background on ~Gern Blanston's case
GetHuman: ~Gern Blanston - can you tell our other USAA customers when your case took place?
~Gern Blanston: Yes. It was afternoon, on November 17.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Gern Blanston a list of common USAA problems)
~Gern Blanston: "Complaint" was why I was trying to call.
~Gern Blanston's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gern Blanston: USAA has sold out or something because they've gone down the tubes customer service wise. This is not your father's USAA
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Gern Blanston: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gern Blanston: I'd give them a three out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Gern Blanston: For that I would say two out of five.
GetHuman: And finally- any advice for other USAA customers?
~Gern Blanston: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk USAA mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Gern Blanston taken from his USAA customer service problem that occurred on November 17, 2017.