I've been a USAA member since ****. Unfortunat...
USAA Ulasan pelanggan oleh pengguna GetHuman GetHuman-johnwil2 dari November 29, 2017
Latar belakang kes GetHuman-johnwil2
GetHuman:GetHuman-johnwil2 - bolehkah anda memberitahu pelanggan USAA kami yang lain kapan kes anda berlaku?
GetHuman-johnwil2:Yes. Jam morning, pada November 27.
GetHuman:Adakah anda menghubungi USAA, dan jika demikian, bagaimana?
GetHuman:Dan antara USAA masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-johnwil2 senarai masalah biasa USAA)
GetHuman-johnwil2:"Roadside Assistance" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-johnwil2 terhadap USAA perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan USAA GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-johnwil2:I've been a USAA member since ****. Unfortunately, they are not the company they once were. I've recently had the following problems: *. Payments to medical professionals after accident took more than * months. They claimed I didn't tell them I was injured but I called them multiple times and spoke with all their reps. these are recorded lines but they have no records. *. My credit card was cancelled even though I have a credit of $*** on the card. They claimed I didn't authorize the new card and it was my fault when I never received the card from them. Then they told me I lied but didn't verify the card. *. Reps in the credit card division at executive escallations hung up on me twice when they would not refund a credit on my account for various internal rules that they are unable to detail. When I asked why they didn't call me back they told me they were too busy and didn't have to. *. Auto Insurance: rates are no longer competitive and service is lackluster. Wait times on hold continue to rise. *. As this company becomes a resource for all it continues to diminish the special features that made customers want to stay with them. Pity because I enjoyed their quality service for years and wish I could save the same. Expect many headaches similar to the largest of insurance companies.
GetHuman:Mari kita mengukur pengalaman anda menghubungi USAA. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah USAA?
GetHuman-johnwil2:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-johnwil2:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan USAA untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-johnwil2:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan USAA lain?
GetHuman-johnwil2:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk USAA mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-johnwil2 diambil dari USAA masalah perkhidmatan pelanggannya yang berlaku pada November 27, 2017.