Time Warner: "Hi, this is *my name*", I say. "My problem is...
Time Warner Ulasan pelanggan oleh pengguna GetHuman ~GraciousAvenger dari November 25, 2017
Background on ~GraciousAvenger's case
GetHuman: ~GraciousAvenger - can you tell our other Time Warner customers when your case took place?
~GraciousAvenger: Yup. It was evening, on November 20.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~GraciousAvenger a list of common Time Warner problems)
~GraciousAvenger: "Lower my bill" was why I was trying to call.
~GraciousAvenger's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GraciousAvenger: "Hi, this is *my name*", I say. "My problem is about billing". He says, "OK, may I have your name?" Not a good start. After ** minutes of only being able to verify what I already know, I ask for a supervisor. I am put on hold for the next ** minutes! Then the background noise with the "supervisor" requires that she scream into the mouthpiece in order to be heard. Horrible!! This went on for more than ** minutes! When I asked her where I could make comments about the service I'd received, she admitted she is new to the job and really didn't have any idea. It is my mission to find a replacement for their services.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~GraciousAvenger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GraciousAvenger: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~GraciousAvenger: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~GraciousAvenger: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Time Warner mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~GraciousAvenger taken from his Time Warner customer service problem that occurred on November 20, 2017.