The United Illuminating Company: I called to report that my mother had passed aw...
The United Illuminating Company Ulasan pelanggan oleh pengguna GetHuman ~mourning loss of mother dari November 17, 2017
Latar belakang kes ~mourning loss of mother
GetHuman:~mourning loss of mother - bolehkah anda memberitahu pelanggan The United Illuminating Company kami yang lain kapan kes anda berlaku?
~mourning loss of mother:Yup. Jam afternoon, pada November 8.
GetHuman:Adakah anda menghubungi The United Illuminating Company, dan jika demikian, bagaimana?
GetHuman:Dan antara The United Illuminating Company masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~mourning loss of mother senarai masalah biasa The United Illuminating Company)
~mourning loss of mother:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~mourning loss of mother terhadap The United Illuminating Company perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan The United Illuminating Company GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~mourning loss of mother:I called to report that my mother had passed away and therefore, her electric service needed to be discontinued and the last bill sent to me. The service rep wanted to speak to my mother to get her approval to stop the service because she had died!!!!!!!!!!!!!!!! I had to keep saying, she is DEAD!!!!! I finally said that if they wanted to get paid, they needed to send the last bill to me, because as is the law, her checking account (she had direct withdrawal) was closed now. The rep kept saying that I had to cancel the direct withdrawal. I explained that that was the reason for this call. The rep kept saying that I had to do that, even though they still wanted my mother's approval for me to handle her UI account!!!!!!! (Years ago, I sent them a copy of Power of Attorney, I set up the online account, etc.) This was an awful experience!!!!! There needs to be a better procedure for the families of deceased customers. Your reps have no common sense, no compassion or understanding.
GetHuman:Mari kita mengukur pengalaman anda menghubungi The United Illuminating Company. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah The United Illuminating Company?
~mourning loss of mother:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~mourning loss of mother:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan The United Illuminating Company untuk mengatasi masalah anda dengan cepat dan berkesan?
~mourning loss of mother:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan The United Illuminating Company lain?
~mourning loss of mother:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk The United Illuminating Company mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~mourning loss of mother diambil dari The United Illuminating Company masalah perkhidmatan pelanggannya yang berlaku pada November 8, 2017.